The table below shows general cancellation and amendment policy applicable to most resorts. However, due to the diverse and unique policy of each resort, some may have stricter policy. Please check with your Destination Specialist on the actual cancellation and amendment policy of your chosen resort.
|Time of Booking Confirmation||Upon Confirmation||Balance Due|
|Bookings under USD 5,000||100% of the total invoice||N/A|
|1 – 120 Days prior to arrival||100% of the total invoice||N/A|
|121 – 180 Days prior to arrival||75% of the total invoice||90 days prior to guest arrival|
|181 Days or more prior to arrival||100% of the total invoice||N/A|
|Bookings Falling on||Payment Terms||Conditions|
|PEAK PERIODS 15 Dec to 31 Dec AND 1 Jan to 15 Jan||100% payment at the time of confirmation||A minimum of 7 room nights must be booked (varies in different resorts) 100% of the invoice is chargeable.|
All cancellations should be notified in writing to [email protected] – Accounts Department, Luxury Lagoon Holiday.
|Time of Booking Cancellation||Cancellation Terms|
|Prior to 91 days of arrival or more||Full refund after less administrative fees of US$ 300.00 and bank charges and taxes|
|Prior to 46 - 90 days of arrival||15% of the invoice chargeable as cancellation fees and administrative fees of US$ 300.00 and bank charges and taxes|
|Prior to 45 days of arrival||100% of the invoice chargeable as cancellation fees and administrative fees of US$ 300.00 and bank charges and taxes|
|Any cancellation falling on peak periods||100% of the invoice chargeable as cancellation fees|
|No shows for any period||100% of the invoice chargeable as cancellation fees|
If you are paying via bank: Telegraphic Transfer is to be made to the Luxury Lagoon Holidays’ bank account as follows;
|In favor of|
|Beneficiary Bank||Bank of Maldives|
|Beneficiary Bank Address||head office 11, Boduthakurufaanu Magu , male , Maldives|
|Name of Clearing Bank||bank of Maldives|
|Clearing Bank Code|
|Currency||United States Dollars (US$)|
Please email a copy of the remittance advice after you make the outward remittance.
You may request to arrange for one our specialist consultants to call you and discuss your travel requirements in more detail. Our working hours are: daily 0930hrs to 1800hrs, 6 days a week except on Sundays. On Sundays, our office is partially open for the convenience of our clients with on-going bookings.
Our professional travel consultants have visited and stayed in most of the resorts in our collections and are well informed about the facilities available on the resorts. If you need to speak to one of our consultants for assistance please advise us the most convenient time for us to call you.
Please note that the room availability is only at the time of quotation. We are not holding any rooms on your behalf unless you get a confirmation in writing from us and reservation is subject to availability at the time of booking.
The standard check – in time is 1400hrs and check – out time is 1200hrs. To guarantee Guest Villas availability for early check – in or late flights, it is highly recommended to book an additional night.
Reservations: [email protected]
Accounts: [email protected]
Tel: +(960) 333 0599, +(960) 978 5354